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Next Mile Driver Training Privacy Policy

Last Updated 26th April 2026 

This page explains how Next Mile Driver Training (“we”, “our”, “us”) processes your personally identifiable information (“Your Information”) when you use any of our digital tools or websites, whether you are a driving instructor, learner driver, client, business client, or visitor.

If you have any queries about how we use Your Information or have a complaint, please contact us via email at info@nextmiledriver.training in the first instance.

Data Controller:

Next Mile Driver Training

info@nextmiledriver.training

General Data Protection Regulations 

Where personal information is provided by you as part of any of our services, product enquiry, or other engagement, that information is held in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  

Why Do We Need to Obtain Personal Information About You? 

We collect and use Your Information to: 

  • Recognise which products or services you have purchased or enquired about;
  • Deliver our driver training and road safety services;
  • Comply with legal, regulatory, and contractual obligations.

Where this data is collected, it will only be used lawfully to deliver services or products you have enquired about or purchased.

What Information Do We Collect?

We may collect, but not limited to:

  • Full name (first, middle, last),
  • Postal address,
  • Email address,
  • Telephone number,
  • Driving licence details,
  • Date of birth,
  • DVSA registration details,
  • Disclosure and Baring Service (DBS), formerly CRB check information,
  • Any DVSA test dates and results,
  • Contact Preferences.

We may also use this information to contact you and manage your relationship with us.

Legal Bases for Processing

We process your information under the following legal bases:

  • Contractual necessity: to deliver the services or products you have requested or purchased;
  • Legal obligation: to comply with laws, regulations, and financial record-keeping requirements;
  • Legitimate interests: to communicate with you about products or services we believe will benefit you, unless you opt out;
  • Consent: for certain marketing or promotional activities, where required.

You have the right to withdraw your consent at any time.

What We Do with This Information

Your Information will be:

  • Used only in line with UK GDPR guidelines
  • Used to deliver the services or products you have purchased or enquired about
  • Used to introduce you to other Next Mile Driver Training or third-party products or services that may benefit you (you may opt out of these communications at any time)

We may share your information with third-party providers who help us deliver services, always ensuring they comply with this policy and UK GDPR.

Sharing Your Information with Third Parties

To fulfil our contractual obligations, we may share your information with:

  • Franchise providers;
  • Insurance providers;
  • Other third-party partners essential for delivering services you have purchased or enquired about;
  • Other Next Mile Driver Training Franchisees, with permission.

We ensure all third-party providers comply with UK GDPR. We will not sell your data to unaffiliated parties.

International Transfers:

We do not generally transfer your data outside the UK. If we do, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your information.

Data Retention

We retain Your Information only as long as necessary, typically no longer than seven years, to comply with our legal, financial, and service obligations. This includes accounting, tax, and training requirements.

Call Recordings:

We may record certain inbound and outbound calls for training, monitoring, and quality purposes. These recordings are stored securely and automatically deleted after six months, unless required for an ongoing investigation, dispute, or legal obligation.

How Will You Use My Information?

We use Your Information only to:

  • Deliver the services/products you have purchased/enquired about;
  • Offer you relevant additional services (with appropriate consent or legitimate interest);
  • Improve and administer our products and services.

All data is stored securely, protected by SSL certificates and access controls. Staff access is restricted and follows strict internal data protection guidelines.

Accessing and Updating Your Information

You have the right to:

  • Access the personal information we hold about you;
  • Request corrections, updates, or deletions (subject to legal and contractual exceptions);
  • Object to processing in certain circumstances;
  • Request data portability, where applicable.

To exercise these rights, please email us at info@nextmiledriver.training. We will respond within one month as required by UK GDPR.

If we cannot comply with your request, we will explain why and inform you of your right to complain to the Information Commissioner’s Office (ICO).

Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our websites. These tools collect:

  • IP address
  • Browser type
  • Operating system
  • Site usage patterns

We use this data to improve our site and services. You can adjust your browser settings to control cookie preferences or opt out of analytics by visiting Google’s opt-out page.

Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. If we discover we have collected such information, we will delete it promptly.

Security

We protect Your Information through:

  • Password-protected systems;
  • Secure servers with SSL encryption;
  • Access controls for staff;
  • Physical security measures for any paper records.

All staff and IT providers comply with our data protection policy.

Privacy Compliance

This privacy policy complies with the UK GDPR and the Data Protection Act 2018. We regularly review and update this policy to remain compliant.